Privacy Policy

Last Updated: August 20, 2025
1. Types of Personal Information We Collect

We may collect the following information:

  • Identity Information: Name, email address, shipping address, and phone number.
  • Transaction Information: Order records, payment vouchers (processed through third-party payment gateways; credit card numbers are not stored).
  • Device and Browsing Data: IP address, browser type, and visited pages (collected via Cookies and similar technologies).
  • User-Generated Content: Product reviews, inquiry messages (personal contact information is prohibited).
2. Purposes for Using Personal Information
  • Processing orders, arranging product delivery, and providing after-sales services.
  • Sending order status notifications and necessary service information (e.g., logistics updates).
  • Optimizing the website experience (e.g., recommending crystal products based on browsing preferences).
  • Ensuring compliance with laws and preventing fraud.
3. Prohibition on Posting Personal Sales Information
  • We strictly prohibit users from posting personal sales/purchase information or contact details (such as phone numbers, email addresses, and social media accounts) in any area of the website (including comment sections, forums, etc.). Non-compliant content will be deleted immediately.
4. User Agreement (Summary)
4.1 Account Obligations
  • You must provide true information when registering and are prohibited from using another person’s identity fraudulently.
  • You are responsible for all activities conducted under your account.
4.2 Product Descriptions
  • Descriptions of crystals (such as effects and energy properties) are based on cultural traditions and do not constitute medical claims.
  • The color/texture of the actual product may have reasonable differences due to shooting lighting.
4.3 Transaction Rules
  • The contract shall be deemed effective upon completion of payment.
  • Cross-border orders may incur customs duties (borne by the buyer).
4.4 Intellectual Property Rights
  • All content on the website (including images, text, and designs) is owned by us, and unauthorized commercial use is prohibited.
5. Sharing and Protection of Personal Information
5.1 Third-Party Sharing Scenarios
  • Logistics service providers (only provided with information necessary for delivery).
  • For legal purposes such as complying with legal requirements or preventing fraud.
5.2 Security Measures
  • Using SSL encryption for data transmission.
  • Conducting regular audits of data access permissions.
    6. Modification and Effectiveness of Terms
    • We reserve the right to update this Policy. Significant changes will be notified via website announcements or emails. Continued use of our services will be deemed acceptance of the modified terms.
    7. Contact Us
    • For privacy-related questions, please email: Easthighgem@outlook.com
    • Mailing Address:南京东恒国际贸易 176 1022 3708, 苏宁大道64号3号楼,玄武区,南京市,江苏省,中国