Privacy Policy

We may collect the following types of information from you:

Identity Information: This includes your name, email address, shipping address, and phone number.
Transaction Information: This covers your order records and payment vouchers. Note that we process payments through third-party gateways and never store credit card numbers.
Device and Browsing Data: We collect your IP address, browser type, and visited pages through Cookies and similar technologies.
User-Generated Content: This refers to product reviews and inquiry messages you submit, though we prohibit including personal contact information in such content.

We use your personal information for the following specific purposes:

To process your orders, arrange product delivery, and provide after-sales services.
To send you order status notifications and necessary service updates, such as logistics information.
To optimize your website experience—for example, we may recommend crystal products based on your browsing preferences.
To ensure compliance with relevant laws and prevent fraudulent activities.

We strictly prohibit you from posting personal sales/purchase information or contact details (such as phone numbers, email addresses, and social media accounts) in any area of our website, including comment sections and forums. Once we find non-compliant content, we will delete it immediately.

When registering an account, you must provide true information and must not fraudulently use another person’s identity. Additionally, you are responsible for all activities conducted under your account.

Our descriptions of crystals—including their effects and energy properties—are based on cultural traditions and do not constitute medical claims. Moreover, the color and texture of the actual product may have reasonable differences due to shooting lighting.

Once you complete payment, the transaction contract will be deemed effective. For cross-border orders, you may need to bear customs duties, as these costs fall to the buyer.

All content on our website, including images, text, and designs, belongs to us. Therefore, you are prohibited from using this content for commercial purposes without authorization.

We may share your information with third parties only in the following situations:

With logistics service providers, but we only provide the information necessary for delivery.
For legal purposes, such as complying with legal requirements or preventing fraud.

To protect your personal information, we take the following security measures:

We use SSL encryption for all data transmission.
We conduct regular audits of data access permissions to prevent unauthorized access.

We reserve the right to update this Privacy Policy. When we make significant changes, we will notify you via website announcements or emails. If you continue to use our services after the update, this will be deemed your acceptance of the modified terms.

If you have any questions related to privacy, please email us at: Easthighgem@outlook.com
Mailing Address: Nanjing Dongheng International Trade, Building 3, No. 64 Suning Avenue, Xuanwu District, Nanjing City, Jiangsu Province, China (Contact Number: 176 1022 3708)